Hearphone gasket coming loose AGAIN (the second)
I wanted to add a comment to this thread but it has been archived and locked, so I recreate a new thread by linking the original :
I encounter exactly the same problem.
At the end of last year, I had my hearphones replaced under warranty and 7 months later, the problem comes back...
The most annoying for me is that I live in Europe and the product is not sold here, I am obliged to call a contact living in the United States to run the warranty. This involves paying 120 dollars of transport costs (insurance required) for the round-trip...
This is a shame to have to exchange the product every year for a rubber problem 😞
I love my hearphones and as for people above, having to live without them 2 to 3 weeks (because of the distance) is really problematic with my hearing loss.
This recurring problem makes me think of a hidden defect even though we are lucky that this problem occurs before the end of the product warranty.
Anyway, I will probably return my product a second time in a very short time and I'll be at my 3rd pair of hearphones.
Could you bring this problem back to your design / development division in order to avoid this recurring defect ?