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Mar 17, 2020

Hearphones. Sound not working on right side. Tried MacBook, Tried Bose Hear app.

Hearphones. Sound not working on the right side. Tried MacBook. Tried Bose Hear app.
The Bose Hear app also incorrectly displays "Not In Ear" for the right side.

 

Also, my Sony wireless WI-SP600N headphones work just fine.

 

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Community Manager

Re: Hearphones. Sound not working on right side. Tried MacBook, Tried Bose Hear app.

Hi pzulw,

 

Thank you for joining the Bose Hear Community. I'm sorry your Bose Hearphones are not working on the right side.

 

Since the Bose Hear app incorrectly displays "Not in Ear" for the right side, and you are getting no sound on the right side, it sounds like there's an issue with the headset. Please call us so we can help.  Bose Hearphones Support - 1 800-761-2673.

 

Thank you,

 ST

 

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Mar 17, 2020

Re: Hearphones. Sound not working on right side. Tried MacBook, Tried Bose Hear app.

Called support.  A person answered after the second ring!  

He quickly diagnosed a defect in the headset.   I exchanged it at Best Buy.   Have not tested the new one yet - giving it the full 30-minute charge first.

 

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Community Manager

Re: Hearphones. Sound not working on right side. Tried MacBook, Tried Bose Hear app.

Hi pzulw,

 

Thanks for coming back to tell us about your experience with Bose Support.

 

Enjoy your Hearphones. I hope you will Tell Us Your Story.

 

ST