Aug 14, 2017
Oct 20, 2018
I recently called customer support and asked the same question. I was told that Bose was having difficulties getting parts needed for the manufacture of Hearphones. According to customer support Hearphones have been removed from the website until manufacturing can be removed.
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We no longer sell the Hearphones as of September 2020. If you are having issues with getting information on your exchange please contact us via your regional support page here.
If you have any other questions, please do let us know.