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Nov 19, 2020

Hearphones not charging

I love my Hearphones, and I use them nearly every day. But lately they stopped charging when I plug them in to charge. I have to plug them in, then press the 'on' button, and even then they don't start charging right away. Has anyone else encountered this problem and do you have a fix for it?
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Re: Hearphones not charging

Hey there @bdolby

 

Thank you for reaching out to us! 

 

I'm so sorry to learn that you are experiencing some issues with charging your Hearphones. 

 

Have you tried a firmware update? You can do this by following the instructions which are outlined HERE.

 

Let me know how you get on!

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Re: Hearphones not charging

The firmware update seems to require the hearphones to have some charge in order to connect.  I'll keep trying.  But what if I can't get a charge into the hearphones in order to do the update?

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Re: Hearphones not charging

Not a problem, have you tried using an alternate charging cable? This way we can see if its the charging cable, wall adaptor or the headphones itself which do not appear to be functioning. 

 

Do you also get any LED response connecting your hearphones to power?

 

Do let us know.

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Re: Hearphones not charging

I've tried different cables and different plugs.  Still no charging.  Are they trash now, or can they be fixed?  I really like them and need them sometimes to hear better.

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Re: Hearphones not charging

Thanks for updating us on this bdolby. 

 

You can also attempt to update the Hearphones via the manual method. To do this please connect the Hearphones to a PC/Mac via the USB charging cable. Once connected please visit our online updater and follow the on-screen instructions. 

 

We look forward to hearing back from you with the result of this. 

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