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Oct 28, 2018

Hearphones not responsive

Hello. Am in the US, on East Coast. Have used Hearphones for 2 years -- good experience!.  So, purchased a pair for my brother in another town, by mail.  He's trying to set it up, gets no response from the Hearphones--no light when he plugs them in, nothing. What do I do now, would so like someone to help me decide if I've purchased a lemon or if not doing something right before i send them back.  So disappointed!


Community Manager

Re: Hearphones not responsive

Hi Patricia,


I'm sorry your brother is having a problem with the new Hearphones you got for him. Please ask your brother to call us at Bose Hearphones Support - 1 800-761-2673.  We will help him.


Thank you,