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Nov 2, 2018

Linking Phone to HearPhones

I have been using HearPhones for about 2 years.  Last week I got a new pair and am having a few issues with connection my iPhone when using it on phone calls.  Two things are happening, the first is the phone and my HearPhones will not connect to make a call.  I have to disconnect from Bluetooth and quit the app.  Restarting everything gets me connected.  The other thing that happens is the HearPhones will disconnect in the middle of a call.  This happens often.  Has anyone else had this issue?  If so what was your fix.

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Community Manager

Re: Linking Phone to HearPhones

Hi, Murrydog.

 

Thanks for writing. I'm sorry you have an issue with Bluetooth and connecting/maintaining a connection with your iPhone.

 

Please ensure you have the latest version of Hearphones Firmware (version 1.6.5)

 

Then see these articles.

Cannot connect a Bluetooth® device

Bluetooth® connection is lost

 

If the problem persists, please call us. Bose Hearphones Support - 1 800-761-2673.

 

Thank you,

 

ST

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Nov 2, 2018

Re: Linking Phone to HearPhones

I have the latest version of the firmware. Is this a issue for just me or do others have the same issue