Yoonie
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Feb 21, 2021

Package

Hi,

Is this normally comes without box?

I got only the cable in vinyl and barcode tag. No more package things.

Also the tip of cable is not a silver color. I got a gold colored tip.

Is this original, right?

  • It looks totally different from the picture on the site.

Pls answer me asap.

Thank you. 

(Can I write on this page? )

20210222_135529.jpg

 

3 REPLIES 3
Morlock
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Dec 4, 2016

Re: Package

Because they are considered a spare part most cables come in an envelope.  Wheneve I have ordered similar things in the past they have been in a yellow envelope inside the post satchel.

 

I can't tell from the pic whether it is authentic.  Did you order it direct from Bose?

Yoonie
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Feb 21, 2021

Re: Package

Yes, I have ordered from here. 

More important thing is not perfectly same as picture they uploaded. This cable is not fit my AE2 but I am not sure because of this reason or not.

How do I do? Where can I contact to BOSE customer service? 

I need an email address so that I can send with some pics.

Morlock
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Dec 4, 2016

Re: Package

It looks like you have the OE2 cable instead.

 

I don't think e-mail will work, best to call them direcly.  At the bottom of the screen make sure your country is selected, then click contact us for the phone numbers.