Highlighted
Advocate
  • 19
  • 58
  • 1
Registered since

Nov 2, 2018

Re: Why does it usually take the Bose Hear app so long to connect to the Hearphones?

Try This: Do not click the iphone to close, let it time out (user setting). When you re-open the iphone it will go directly to app and it will be open and running!

Highlighted
Participant
  • 1
  • 2
  • 0
Registered since

Feb 21, 2019

Re: Why does it usually take the Bose Hear app so long to connect to the Hearphones?

Sometimes it opens straightaway into the Bose app in the last screen I viewed. However, more often, it opens the app as if it is opening from a fresh start. I'm still checking to see what is different when it does one vs the other.

 

So far the only thing I can tell is that if it has been more than about 30 minutes, the app starts fresh. I'll keep testing.

Highlighted
Participant
  • 0
  • 2
  • 0
Registered since

Feb 6, 2020

Re: Why does it usually take the Bose Hear app so long to connect to the Hearphones?

I experience this delay every time I click away from the app (leave it running) and click back on it.  "Getting things ready" every time -- this is a delay that impacts the ability to change modes quickly and missed life events.

Highlighted
Advocate
  • 19
  • 58
  • 1
Registered since

Nov 2, 2018

Re: Why does it usually take the Bose Hear app so long to connect to the Hearphones?

I can not answer nor can Bose. I brought up the issue 14 months ago. If you are using a iPhone you can add it to widgets, it seems to be faster. 

Highlighted
Contributor
  • 3
  • 4
  • 0
Registered since

Oct 11, 2017

Re: Why does it usually take the Bose Hear app so long to connect to the Hearphones?

I too am experiencing a delay. If I’m at a restaurant and need to adjust any of the settings the wait can mean the difference between understanding dialogue or missing out. This isn’t a deal breaker, but it would be great to avoid delays at critical moments. (iPhone 6). 

Highlighted
Community Manager
Community Manager

Re: Why does it usually take the Bose Hear app so long to connect to the Hearphones?

Hi brandnewjames, Joss.

 

Please try adding Bose Hearphones to your widgets.

 

Here's a link that should help.

Use widgets on your iPhone, iPad, iPod

 

Thanks,

ST