Our apologies that your changer isn't functioning properly. Curiously, is this the model that sits underneath your Acoustic Wave Music system? Can you try to unplug power to it for at least a minute, reconnect power, and then see if the CD's will eject? If they don't then yes, we'd recommend reaching out to your local service group. If you go to the site HERE, select your country, then click "Support" in the upper right of the page, scroll down and click on "Contact Us" you will get their phone number. Please let us know if you have any additional questions.