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Apr 12, 2020

AV35 doesn't appear to have power to it, has power to converter but not to unit


Re: AV35 doesn't appear to have power to it, has power to converter but not to unit

Hi Konaknights, 


Thank you for reaching out to us and welcome! 


I'm sorry to hear of the issues you are experiencing with your AV35 system. I'll be more than happy to help! 


I'd recommend reaching out to support directly to explore service options for the speaker, especially with the battery issues you've also mentioned. Click HERE, select your region, and use the "Contact us" feature at the bottom of the page. If you're located within the USA, you may also be able to use our online self-service website HERE, just have your serial number to hand.


Let us know if there is anything else we can do for you! 

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