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Dec 1, 2018

Bose 321 cd/dvd drawer keeps opening and closing. Wont stay shut.

 
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Re: Bose 321 cd/dvd drawer keeps opening and closing. Wont stay shut.

Hi,

 

Thanks for reaching out to the community. Have you tried resetting the system?

 

Perform a 321 reset by following these steps:

  • Turn the system off
  • Unplug the Acoustimass module power cord from the power outlet. Wait 30 seconds
  • Reconnect the power cord
  • Wait for the words "Bose 321" to appear and disappear from the display
  • Retest the system

If you could give that a try and please let us know.

 

Regards,

 

Tony G - Community Support

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Re: Bose 321 cd/dvd drawer keeps opening and closing. Wont stay shut.

Tony, thanks for responding. I can't shut the system off without unplugging it. Doesn't work.
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Community Manager - Retired
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Mar 15, 2018

Re: Bose 321 cd/dvd drawer keeps opening and closing. Wont stay shut.

Hi Darley7,

 

Thanks for the update.  It sounds like there may be an issue with the media center and I'd recommend contacting your local support team to figure out what service options are available for this system.  Just click HERE and select your country and Contact us at the bottom.

 

Warm Regards,

Tony A 

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Re: Bose 321 cd/dvd drawer keeps opening and closing. Wont stay shut.

Hi. Talked with a bose rep. She says it's not repairable. Ordered a used media center online. Thanks for your help.