Bose product name - Lifestyle 650
Country - UK
Firmware Version - Unknown (it's whatever the latest is)
Detailed description of the issue and steps to reproduce - I have a lifestyle 650 system and it's been connected for 2 years now without any issue. About a week ago my remote control stopped controlling my virgin media box. It works with everything else exactly as before, I can enter the bose menus I can swap to other inputs, i can control volume etc.. It just doesn't control the virgin box (ie I can't change channels, I can't open the guide, if I open the guide on the virgin remote I can't move around in the guide, i can't exit etc..) The virgin remote works fine on the box. It did previously work exactly as it should.
Any troubleshooting steps you took - I have powercycled both boxes, I have removed the virgin box from the device management and re-added it as Cable Box (on Hdmi 1) and to use the remote to control the media box. In setup on inputs it shows hdmi 1 as cable box with remote connected and set up. I've checked and both the virgin and bose boxes are both up to date with the current software. I have turned off then on the CEC settings on the Bose box.