Jaybrown
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May 11, 2018

Bose LS 650 - Intel NUC screen problems

Hi,

 

I'm having some problems with a Intel NUC connected to the Bose LS 650, wich in turn is connected to a Samsung JS9500.

Problems are occuring randomly, I can't pinpoint it to a specific action or event.

 

Problems:

- Black/green screen flickering

- No video output at all/Tv giving no signal error. 10 seconds later the screen turns back on.

- No HDR, could be related to Windows 10 though.

- ARC not working, video signal works but no sound.

 

Screen flickering was a known issue for the Intel NUC's with a specific driver version, but has been fixed by a recent version. My issues still persists.

The problem only occurs with the NUC, other devices work fine.

2nd monitor of remote desktop does not show the flickering, so the problem is likely the Bose LS or TV itself.

 

Are there other things I can test or is my unit defect and needs to be replaced?

 

Thanks in advance.

Jaybrown

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Dec 5, 2016

Re: Bose LS 650 - Intel NUC screen problems

Hi Jaybrown,

 

Thanks for the post, and welcome to the community!

 

Can you try plugging the HDMI from the NUC directly into the TV instead of passing it through the LS650 console?  This may help us determine where the issue lies.

 

Best,

Brandon - Community Support

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Jaybrown
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May 11, 2018

Re: Bose LS 650 - Intel NUC screen problems

Hi Brandon,

The issue does not occur when the NUC is connected directly to the TV. So the problem has to be the LS650. ARC passthrough does not work either.
Any suggestions before I bring it back to the store?

Thanks
Jaybrown
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Re: Bose LS 650 - Intel NUC screen problems

Thanks for the info Jaybrown.

 

Is the LS650 connected to your home network with up to date software?  

 

What format is the video that the NUC is sending to the console?  4k or 1080p? 30 or 60p?

 

Does the NUC use Intel Graphics, or does it have discrete graphics?

 

Best,

Brandon