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cgudipati
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Jun 1, 2020

Bose Music App not changing from the Update Screen: Soundbar 700

I received my soundbar 700 and finished installation six hours ago. It works fine when playing something from the TV (arc). I want to add additional features like Alexa so I installed the app and connected it to my soundbar. It keeps saying "Preparing Update" and doesn't change- I've waited for two hours in one single attempt in vain. I tried everything like rebooting the soundbar, reinstalling the app, and reconnecting the device to the app multiple times. Nothing seems to add the smart features to this smart soundbar. Please help. Thanks in advance.

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cgudipati
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Jun 1, 2020

Re: Bose Music App not changing from the Update Screen: Soundbar 700

Author Accepted Answer selected by cgudipati

I finally managed to figure this out but I'm leaving this thread because I expect many to face the same problem. I had to manually install the update by connecting my laptop to the soundbar and uploading the update. I used this pdf:

 https://bosestore.ru/upload/iblock/554/Bose_SmartHome_Software_Updates.pdf

But yeah, very convoluted!

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cgudipati
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Jun 1, 2020

Re: Bose Music App not changing from the Update Screen: Soundbar 700

Author Accepted Answer selected by cgudipati

I finally managed to figure this out but I'm leaving this thread because I expect many to face the same problem. I had to manually install the update by connecting my laptop to the soundbar and uploading the update. I used this pdf:

 https://bosestore.ru/upload/iblock/554/Bose_SmartHome_Software_Updates.pdf

But yeah, very convoluted!