baby behr
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Jul 22, 2018

Bose Solo 5 Paired but no sound

I successfully pair Bose unit to iPhone. When I play music on the phone no sound comes out.

I have unpaired, unplugged, cleared other bluetooth connections, etc.

Previously, when the Bose picked up the signal from the phone it would make a "beep" tone and the music would play on the soundbar. Now, no tone, no music, no nuthin' !

Please help.
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Joel_D
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Dec 5, 2016

Re: Bose Solo 5 Paired but no sound

Hello baby behr,

 

Thank you for posting and welcome to the Bose Community.

 

I'm sorry to hear this has stopped working. Have you tried pairing a different device besides your phone?

 

Let us know the results.

 

Regards,

Joel - Community Support

baby behr
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Jul 22, 2018

Re: Bose Solo 5 Paired but no sound

Yes. My lap top. Same deal.
Joel_D
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Dec 5, 2016

Re: Bose Solo 5 Paired but no sound

Hi baby behr,

 

Thank you for letting me know you tried another device. I would suggest to contact customer support via phone about this issue. If you go HERE, select your region, scroll to the bottom of page, choose "Contact Us" and a phone number will be displayed.

 

Let us know if you have any other questions.

 

Regards,

Joel