Dec 15, 2016
Thanks for reaching out to the community, and we can definitely try to help you here.
Can you tell us which model you have? Is the button from the remote or on the dock that does not work?
Let us know when you get the chance.
Thank you again,
Mohsin - Community Support
Dec 5, 2016
Thank you for the response.
I think this may be best resolved if you contact technical support for service. I wish there were additional troubleshooting I could provide for you.
If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and there will be a phone number.
Joel - Community Support