Thank you for reaching out. I would love to do what I can to assist you with this.
Are you looking to pair your Samsung remote to control your SoundTouch 300?
If your Samsung remote is a Infrared (IR) universal learning remote, no setting changes are needed on your system to control it with a universal remote that sends IR commands. The IR sensor on your system is located on the front. Be sure it is not blocked so it can detect remote commands.
If this is not the case then the SoundTouch Universal Remote will be needed.
You can alternatively connect the SoundTouch remote to control your TV. Can you please inform us on the TV model you own and what other devices you have connected to your TV so that we can provide you with instruction on how to set this up.
Aug 25, 2019
Their should be no peculiar behavior with setting you your new Bose Subwoofer 700. Congratulations, you have purchased one of the finest subwoofers on the planet, be prepared to keep the neighbors up at night.
Ok, I purchased this 700 sub woofer. Had good base tones yesterday and today, the sub woofer won't play at all. I have a ST300 sound bar, tried holding 7 down again to reconnect ….no luck!!!!! Getting kinda of disappointed in this large purchase!!!!!!!!!! how do I get this darned thing to play on a consistent basis??? Tried pressing Bass on the remote and then volume up. no luck. I do have a white light on the back of the woofer, but that's all its doing. anybody have any Ideas??? The stars on my review when I post and staring to fall!!
I'm sorry to hear that you are having problems with your Bass Module.
The white LED indicates that it is still connected to your Soundbar. Have you tried playing multiple different sources?
I would recommend resetting your system by removing power to the Soundbar and the Bass Module for 30 seconds. Then, reconnect.
If you are still no hearing anything from the bass module, It is possible that you may be experiencing some interference. Do you have a 3.5mm to 3.5mm cable to spare? If not, you can contact our customer service team and we'll be happy to send one out to you.
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Let me know how you get on with this.