Hi Richard Long,
Thanks for posting and welcome to the community. I am sorry to hear that you are having issues charging your SoundLink Color II and I would love to recommend some steps to resolve this.
Firstly, I would recommend that you ensure that your product is running the latest software version via Btu.bose.com as well as performing a product reset this can be done by turning on your speaker, then press and hold the Power button for about 10 seconds until the Bluetooth light blinks blue and a voice prompt instructs you to select a language.
If the issue still continues after this I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
Kind Regards,
Hector B - Community Support
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