Participant
  • 0
  • 1
  • 0
Registered since

Jun 6, 2019

Bose Soundlink Color II, not charging, no power

I've been charging it for 10 hours and still unable to get any light. I am stuck and don't know where to go. Help me, please.

  

1 REPLY 1
Moderator

Re: Bose Soundlink Color II, not charging, no power

Hi Richard Long, 

 

Thanks for posting and welcome to the community. I am sorry to hear that you are having issues charging your SoundLink Color II and I would love to recommend some steps to resolve this.

 

Firstly, I would recommend that you ensure that your product is running the latest software version via Btu.bose.com as well as performing a product reset this can be done by turning on your speaker, then press and hold the Power button for about 10 seconds until the Bluetooth light blinks blue and a voice prompt instructs you to select a language.

 

If the issue still continues after this I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.

 

Kind Regards, 

Hector B - Community Support 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!