bwoodbrey
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Feb 19, 2018

Bose Video Wave TV (2010-2012)

Remote control is not working properly. System was just updated.  If you program in channel numbers it randomly puts up other numbers. Also does not always pause or fast fwd etc.  any help is desired

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Dec 5, 2016

Re: Bose Video Wave TV (2010-2012)

Hi bwoodbrey,

 

Thank you for posting, I'm sorry to hear this is happening. There are a couple things I can suggest to try to resolve this:

  • Replace remote batteries

Perform a console and display panel reset:

  • Turn the control console off
  • On the control console, press and hold Power for five seconds
    The red L.E.D. on the control panel will turn off
  • Release the Power button
  • Press Power again, the system will reboot
  • Retest the system

If the above does not resolve your issue, please contact your local service group. If you go HERE, select your country, scroll to the bottom of the page, choose Contact Us and there will be a phone number displayed for support.

 

Kind Regards,

Joel - Bose Support