Model #AWRCC1
SERIAL ***Removed by Moderator***
Radio works fine but all four CD tracks now say " not read." The first cd track that is part of the radio will play for a few minutes but skips. Any advice is appreciated.
Hello Sheryl W.
Thank you for your post and welcome to the Bose Community.
I am sorry to hear that you are having some problems with playing CDs on your Wave Music System. I would love to see how I can help.
Has this problem suddenly occurred?
Have these CDs ever played on this system before?
Are you using a multi-disc changer?
I would recommend performing a reset to begin with. This can be done by following these steps:
Let me know if this makes a difference. I look forward to your response.
Warm regards,
Charlotte G - Community Support
I also haaving same problem with cd player... I have read the answer but it does not help..
Hello agneschouinard629,
Thank you for your post and welcome to the Bose Community.
I am sorry to hear that you are also experiencing some problems with the CD player on your Wave system.
Could you please confirm if you are using a Multi-disc changer? Is this happening with all of your CDs?
In addition to the above steps, I would recommend getting a disc lens cleaner.
Let me know if you are still encountering issues after this.
Warm regards,
Charlotte G
yes , i have used the disc cleaner, ( not helping at all ) It does it to AAll my discs , It used to be playing so perfect !! Not any more ,,, yes I can listen to am and fm radio .
the problem is not resolved...
issues are not solved...plus how do i take the battery from this remote ???
Hello agneschouinard629,
Thank you for getting back to me.
With this in mind, I would have to recommend that you contact your local customer service team to explore your service options.
Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'
Let me know if you have any further questions.
Warm regards,
Charlotte G
Hi,
i have a variant of that problem suddenly all cd hab been rejected" disc unplayable" ,
i tried regular cd from disc shops , burnt mp3 one, even a a CD "lens cd cleaner" is refused
i already done the unplugging trick .
i am very disappointed by my first ever Bose equipment , it is only 14 months old,
i had inserted in it not more than 20cd , played them arround 20Hours/month , during the past year
and it's not working anymore ! I was expecting far more quality and reliability from an so expansive brand !
My cd car player has thousands hours playing since 8 years, i was smoking in my car the first 6 years , its tray is vertical so dust/ashes add the shocks on the road etc and it s still working flawless(panasonic brand)
My bose sytem is quietly sat in my tv shelter (open from the 4 sides, so not overheated)
If you google "disc unplayable " + bose wave soundtouch IV , you'll see bunches of the same symptoms...sad
Hello invasion13,
Thanks for posting, I am sorry to hear that you are also experiencing difficulty with the CD player. In this instance, I am sorry to say that since you have tried all the troubleshooting available to no avail, the only option left is to call the customer care team as @Charlotte_G mentioned.
I am sorry that I have not been able to assist you further on this occasion, should you need anything else then please get in touch.
Kindest regards,
Zoe C