the remote control works to turn on and off but is not possible to volume up and the down the sound, the green ligth is fixed
Thanks for the post.
I'm sorry to see that your volume controls are no longer working, let's see if we can get this resolved for you.
Perform a product reset by following these steps:
Let us know the results after trying the reset.
Joel - Community Support
Sorry to hear it is still not working.
Since you tried everything related to the issue that you're experiencing, I would suggest contacting support.
If you go HERE, select your region, and at the bottom of the page choose "Contact Us."