CineMate GS Series II - Volune not working

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Quiet Contributor

CineMate GS Series II - Volune not working

the remote control works to turn on and off but is not possible to volume up and the down the sound, the green ligth is fixed

3 REPLIES
Moderator

Re: CineMate GS Series II - Volune not working

Hi crykctito,

 

Thanks for the post.

 

I'm sorry to see that your volume controls are no longer working, let's see if we can get this resolved for you. 

 

Perform a product reset by following these steps:

 

  • Turn the product off
  • Unplug the power cord from the power outlet
  • Disconnect the Interface Module from the Acoustimass Module. Wait 30 seconds
  • Reconnect the Interface Module
  • Reconnect the power cord
  • Retest the system

 

Let us know the results after trying the reset. 

 

Regards,

Joel - Community Support

Quiet Contributor

Re: CineMate GS Series II - Volune not working

I tried everything but didn’t work at all..
What else can I do ? Any suggestions
Moderator

Re: CineMate GS Series II - Volune not working

Hello crykctito,

 

Sorry to hear it is still not working.

 

Since you tried everything related to the issue that you're experiencing, I would suggest contacting support.

 

If you go HERE, select your region, and at the bottom of the page choose "Contact Us."

 

Regards,

Joel