Hi bcamilleri and Taylorner,
Have you attempted to replace the batteries in the remote? Have you also attempted to unplug the system from power for a full two minutes, then plug the system back in? Lastly, do you have any high-powered fluorescent lighting near the system, or is the system in direct sunlight? This has been known to cause issues where IR signals are not properly passed through to the system.
If the above does not resolve the issue, I would recommend contacting your local support center. If you go to our global page HERE, you can select your country, then scroll down to the bottom of the page and click "Contact Us". This should provide you with the phone number, email, and chat services for your country.
Thank you,
-Michael
