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Feb 10, 2019

Cinemate II optical cord sound passage

I have written a number of times and have talked directly to Bose regarding this issue. My Cinemate II has a subwoofer that will cut in and out. Bose said it in all likelihood it is being caused by other wireless divices interferring with the Bose subwoofer. They offered to send a cable so that it wouldn't be relying on a wireless signal. Turned out that that wasn't the problem and I never got a cable.

I love Bose and have a number of their devices. So what's up now?

Listening to trerble only.

Chris Bassett


Re: Cinemate II optical cord sound passage

Hi, Chris.


Thank you for reaching out to us. I'm sorry that we haven't resolved your bass module's intermittent audio yet. I can ensure that a cable reaches you; would you still like to give it a go to see if it helps? It seems like the best step to take next to troubleshoot the issue.


Warm regards,


Patrick A - Community Support