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Mar 15, 2019

Cinemate Series II GS remote replacement

I am having trouble navigating this forum and for that I apologize.  I have purchased a new remote for a Cinemate Series II GS from Bose directly.  I can't get it to work.  One moderator has suggested I solve this via Private Message.  Please advise as to how to do this.  The remote will NOT turn the system on.  Batteries are fresh. Buttons light up as normal.  No response from the system.  Help!


Re: Cinemate Series II GS remote replacement

Hi reverseheat! Thank you for your post.


I do apologize for the troubles you have had finding an answer. I will certainly look into the possible reasons for your remote not functioning correctly - and explain what to do next. 


I would recommend checking that the plastic wrapper from your remote is completely removed, to avoid any issue. You may have already done this, so the next step would be to check if the IR emitter on the front of your Cinemate module is not obstructed.


Furthermore, I would like to ask - does the interface module flash when you press any button on your remote?


Warm Regards,


Sam F - Community Support