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Nov 24, 2017

Cinemate series II not working after system reset (unplugged for 2 weeks).

My Cinemate system never had any problems until we had to unplug it for about 2 weeks. We’ve reconnected correctly (triple-checked all connections and power source) and the system does not come on - no green led light comes on. We’ve also put new batteries in remote. The remote is working fine with all other components.
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May 16, 2016

Re: Cinemate series II not working after system reset (unplugged for 2 weeks).

Hi Goofygwen, 

 

I'm sorry that you're experiencing this. Can you try try to unplug the system from the outlet for a solid 60 seconds and re-test? Also, can you verify that the outlet itself is working normally? One of the easiest ways to test this is to connect another device to the same receptacle, like a lamp. If the outlet works and the reset doesn't help, please reach out to your local service group so they can assist.  If you go HERE, select your country, scroll down and click on "Contact Us", you should see their phone number. 

 

Thank you