JohnCarterofMars
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Feb 7, 2019

Companion 2 Issue

I have a set of Companion 2 Speaker. If I plug the RCA side all the way into the speakers, no sound will come out. If i pull them out slightly, the speaker will work normally with some background noise. 

I replaced the RCA to 3.5mm cable with a new one and it did the same thing. 

What can I do to resolve this issue?

Thank you. 

 

 

1 ACCEPTED SOLUTION

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Dec 5, 2016

Re: Companion 2 Issue

Author Accepted Answer selected by Zoe_C

Hello JohnCarterofMars,

 

Thanks for posting and welcome to the community.

 

Since you have tried what we would have suggested, the next step would be contacting support for service.

 

If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed.

 

Let us know how everything works out.

 

Kind Regards,

Joel - Community Support

 

 

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Moderator - Retired
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Dec 5, 2016

Re: Companion 2 Issue

Author Accepted Answer selected by Zoe_C

Hello JohnCarterofMars,

 

Thanks for posting and welcome to the community.

 

Since you have tried what we would have suggested, the next step would be contacting support for service.

 

If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed.

 

Let us know how everything works out.

 

Kind Regards,

Joel - Community Support

 

 

View solution in original post