Jul 17, 2017
We love the sound of your speakers but the volume control puck is failing. Its response to our touch is either nothing at all or far too much. Sometimes the volume changes if we just wave out hand near it. It is becoming so wonky that I am starting to use the volume control in the operating system instead. It started out as a minor, occasional problem and steadily grew worse over maybe 3-4 months. Am currently runnings OS X 10.1.1 but it was true on earlier version as well.
What can I do to fix it? Clean something?
Dec 5, 2016
I'm sorry to hear about the trouble you are experiencing with the Control pod. We'd certainly like to help! Here are a few things to try:
Jan 2, 2018
I have the exact same issue as mbb04915. When playing music and not even touching the volume knob the volume fluctuates. When adjusting the volume with the knob the volume fluctuates erratically. I have swapped in a working control knob from another companion 20 and the problem goes away.
May 16, 2016
Thank you for the post and sharing what has resolved this for you. Please let us know if you have any other questions.
Brent - Bose Support