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Dec 17, 2017

Companion 5 data cable keeps falling out of the sub.

I love my companion 5 speaker system but the usb cable seems to fall out of the port on the subwoofer with the slightest breeze requiring me to climb under my desk and plug it back in to restore sound. Has anyone else had this problem or is it a defect? Any tips on plugging it in more securely?

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Dec 5, 2016

Re: Companion 5 data cable keeps falling out of the sub.

Hi jfarrow,

 

Sorry to hear about that.  Are you able to try another USB cable in the back of the Bass Module?  Does the same issue happen or is it resolved with a different cable?

 

Best,

Brandon