Lstephenson
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Dec 26, 2017

Connect Samsung TV with Soundtouch 300 Soundbar

Need Samsung TV Code UN55C6400RF for my Soundtouch 300

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arbasd
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Dec 27, 2017

Re: Connect Samsung TV with Soundtouch 300 Soundbar

Samsung TV's and the Bose 300 do not work well together due to the well known ARC issues. 

Moderator

Re: Connect Samsung TV with Soundtouch 300 Soundbar

Hello Lstephenson,

 

Thank you for posting. The remote code for your Samsung TV is 00060. Steps to program your TV as follows:

 

  • Turn on TV
  • On the Bose remote, press and hold the TV button until all six source buttons glow, then release
  • on the number keypad, enter 00060 and press volume +
  • To test, press MENU on the remote and the TV menu should appear

Let me know if this works.

 

Best Regards,

Joel - Bose Support

Lstephenson
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Re: Connect Samsung TV with Soundtouch 300 Soundbar

No that is the code in the book and it doesn't work with my TV

Moderator

Re: Connect Samsung TV with Soundtouch 300 Soundbar

Hello Lstephenson,

 

I am sorry to hear this didn't resolve your issue. I am going to escalate this to our development team to look into. If there is any additional information needed by engineering, we will reach out to you.

 

Regards,

Joel - Bose Support

Lstephenson
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Re: Connect Samsung TV with Soundtouch 300 Soundbar

Thank you
Moderator

Re: Connect Samsung TV with Soundtouch 300 Soundbar

Hello Lstephenson,

 

Engineering has requested a few more pieces of information. 

 

  • Has the Bose remote been programmed to control other devices and does it work to control them?
  • Does your TV have light detection enabled? (This can cause issues sometimes) If so, please disable and try programming again
  • Can you try clearing the remote codes on the Bose remote?
  • On the remote control, press and hold a source button (i.e., TV or CBL-SAT) until all six source buttons glow, then release. The button that was held remains glowing
  • On the number keypad, enter 981. The source buttons flash to confirm
  • Re-enter the remote codes for your TV and other devices

Let me know what the results are.

 

Kind Regards,

Joel - Bose Support