vijayakumarr
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Apr 25, 2018

Control Pod in companion 5 not working properly

Hi,

I am from Mumbai India, I am using a companion 5 since 4 years and i am very happy about the quality of the sound. recently my control pod has developed issues the sound output is not stable it goes up and down, sometimes the output stops. can anybody guide me to overcome this problem?

 

Thank you in advance

 

Regards

Vijayakumar R

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Dec 13, 2016

Re: Control Pod in companion 5 not working properly

Hello vijayakumarr,

 

There are a few things you can try.

Connect the Companion 5 to a different computer to test.  

Disconnect and reconnect the control pod from the bass module.

Reset the computer.

Reset the Companion 5 by removing it from power for 30 seconds and reconnecting it.

Replace the USB cable.

If these steps do not resolve the issue, please contact our local support HERE. We hope this helps, thanks for posting and have a great day.

 

Best Regards,

- Emmet

Bose Community