AlaJam
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Jun 1, 2017

Crackling Sound When Loading an Email or a Web Page

I bought a set of Bose Multimedia 5 stereo speakers some years ago. Back then I was on Windows XP Pro. Now I'm on Windows 10 Pro. I hear a crackling sound whenever I load an email with a lot of images or a web page with a lot of images. I have tested my RAM (all 16 megabyes). I'm not finding a problem. (The problem could be in the RAM, I wouldn't know for certain). Do I need to update my speaker software? How would I do that? Advice, suggestions (please).   

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Emmet_H
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Dec 13, 2016

Re: Crackling Sound When Loading an Email or a Web Page

Hello AlaJam,

You may want to try a different USB port on the computer, this issue could be caused by an older USB or one that has damage. 

AlaJam
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Jun 1, 2017

Re: Crackling Sound When Loading an Email or a Web Page

Thanks for the suggestion. I'll give it a try and report back ASAP. 

AlaJam
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Jun 1, 2017

Re: Crackling Sound When Loading an Email or a Web Page

Dear Mister Emmet_H Moderator-

Acting on your instructions I moved the Bose USB plug from one USB 3 port to another USB 3 port. The sound is still crackly / choppy when I load complicated emails or web pages. When I switched the plug from one port to the next I got a message from Windows stating my Bose Audio equipment is installed and ready to use. 

I also tried unplugging and re-plugging the power supply cord. No help. The problem remains. Last, I went to the Windows 10 troubleshooter and ran through audio diagnostics. No help. The problem remains.     

 

Emmet_H
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Dec 13, 2016

Re: Crackling Sound When Loading an Email or a Web Page

Hello AlaJam,

 

This may be an issue with the processor, can you try the speakers with another computer?