My new 650 system was installed yesterday. Worked fine for couple of hours on the Cable source, then the console shut down and status light turned red indicating firmware error. Of course Bose is not openen today. does anyone have suggestions on how to fix.
Thanks for writing in! Sorry to hear about the troubles, but I'd be happy to help!
Since the issue occurred, have you been able to try anything like disconnecting the power cord for 30 seconds?
If power cycling the console doesn't seem to help, we may want to try a console reset. Here are the steps:
Let us know how it goes!
Tony A - Community Support
Turns out problem was faulty wiring on the center speaker. New wire installed and working fine, EXCEPT after a recent software update the Bose remote does not shut off TV. It shuts off Bose but not TV. Installer worked on probem 4 hours yesterday and even changed out console but still cannot shut off TV with Bose remote, I need to shut off TV with TV remote.
Hope a solution is sent soon. After spending $4K for this system I would expect this to work.
Thanks for the update!
That's certainly odd, since the last console was able to do this. Have you been able to try the different CEC settings in the Unify menu yet? Also, did the installer try setting up the IR emitters at all?