Unfortunately Bose service center could not fix the problem in 3 months and I took the non-operational system back.
Stuck with a very expensive non-operational system. This is simply unacceptable.
I will explain what happened through the web as much as I can, so that people will not fall into the same trap that I am experiencing.
I have all the supporting documents, serial numbers etc as well.
This is truly an unacceptable solution for you. Please stand by, I will be contacting you directly about this shortly.
Joel - Bose Support
Thank you for posting. I'm sorry to hear you are running into this issue. Can you provide me a few details?
Let us know the results.
My system is 650
I live in bangkok thailand and I took my 650 to Bose service center on 05 mar and no respond from them l don’t know why , I never found the bad service like this before so Bose should do something to solve this problem
Thank you for the post, and I'm sorry to hear about this.
Have you attempted contacting service in Thailand since March? Can you try calling them and seeing what the status is of service?
Brandon - Community Support
Jun 17, 2018
I had this very same issue. A solid red light would be on the Bose Lifestyle 650 console from time to time when I would sit down to watch TV. The system was still functional, but I would unplug it to get rid of the red light and it would go away again for a time. I read through much documentation and there was very little if anything concerning this other than people saying "your system is toast, take it back to Bose service". I opted to read the documentation and forums and troubleshoot myself before calling or taking the system in. I am writing this in the hopes that it could help someone else who is having the same issue. I found a very small reference to updating that stated in effect that you could not use the soundlink phone app to see status of or perform updates, that the Bose remote that came with the system had to be used. (I use a harmony remote and not the Bose remote for daily use) I turned everything off, and then turned the TV back on, and then powered the Lifestyle on using the Bose remote, and viola! the TV showed the system update that was trying to take place! I allowed it to run while watching the progress bar. It took nearly 40 minutes to complete, and the system actually shut off and back on a couple of times (so patience is important) Once this completed, I turned the system back on, and the solid red light is now gone and the system is back to 100% normal operation. I believe that the documentation could be a bit more detailed in this particular meaning of the red light and how specifically to get the system back to normal function. In my case, it probably was my unplugging the system not knowing that there was a pending update to be applied, and the fact that I was using a harmony remote, not the Bose system remote. The next time I see the light, I will know to use the Bose remote to see what is going on. Hope this helps!
Thanks very much for sharing your experience. You are correct that the Logitech Harmony remotes are not configured to access the Lifestyle 650 setup (along with a few other menu items), which is what you need to complete an update or force a stalled update. Hopefully your insights prove valuable for others!
Greg - Community Support