Lifestyle 535 Remote - Issues Turning on TV

[kdog606]

I'm having issues with my Lifestyle 535 remote.  I have to press the TV button over and over and over again until finally it turns the TV on after some random number of presses.  My Lifestyle media centre is in the utility room behind the wall that the TV is hanging on.  Do I have to run an IR emitter to the TV?  Once the TV is on I don't have issues turning it off or using any other features, just seems to struggle the most turning it on.  Any ideas how to resolve this?

[Ryan_M]

Thank you for reaching out for help with your Lifestyle remote. We have a few troubleshooting steps to help with this issue:

1. Let's make sure that you are running the latest software on this system. Here is a link:

http://bose.life/1g3XCQg

2. Removing and re-installing the batteries will reset the remote. 

If you continue to experience this issue, we'd suggest contacting support to look into this further and we'll work on an appropriate solution for you. Here is a link for support contact information:

https://global.bose.com/en_us/index.html