I am getting only video through the LS 650 console and no audio when using the Samsung BD6500-ZA Blu ray player connected to a Samsung Q800T.
I have already tried completing troubleshooting steps with Bose tech support as well as Samsung tech support. The issue is not with the player, console, HDMI ports on either side or the HDMI cable. When I use optical for audio connection the audio works fine. Tried all the combinations for ARC (CEC) settings on the TV, LS as well as the Blu ray.
When connected directly to an HDMI port on the TV everything works fine. Also the other devices on the LS Console work fine (both audio and video through HDMI).
Just trying to see if anyone knows what could be causing this issue and what can I do to get this resolved.