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Glasseyehugh
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Mar 12, 2019

Lifestyle 650 issue after last Update

Hi Folks,

 

 I updated my Lifestyle 650 with the last update and my settings appear to have changed.

I use my Blue Ray player as the Source and watch a movie and power off the lifestyle when i finish. The next time I want to watch a movie and power on my lifestyle, I do not get a sound if my Source is on Blue Ray Player.  I have to then change my Source to TV or Soundtouch and then back again to Blue Ray Player and the Sound appears.

 

Has anyone had this issue? Appreciate if you can shed some light.

 

Thanks

Mario

 

7 REPLIES 7
Community Manager

Re: Lifestyle 650 issue after last Update

Hi Glasseyehugh,

 

Welcome to the Community forums! I'm sorry to hear that you're currently experiencing issues with your Lifestyle 650 but would love to help.

 

There are some troubleshooting steps that I would suggest to try and resolve this issue:

  1. Perform a product reset, both on your Lifestyle 650 console and connected Blu-Ray player. Do this by disconnecting both systems from power completely for 60 seconds, then reconnect back and test for results.
  2. Remove and re-add/reassign the Blu-Ray input to the console. To remove a source, power on your systems, and press the Setup button on the Lifestyle remote. Enter "Device Management" on the on-screen interface, then remove the previous Blu-Ray connection and add it again.

 

Kind regards,

Andy B - Community Support

hellomrvan
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Jan 18, 2017

Re: Lifestyle 650 issue after last Update

Hi Andy,
I have the same problem and the trouble shooting steps don't help.
It happens after reset and reconnect. Maybe it needs a new update to fix it
Moderator

Re: Lifestyle 650 issue after last Update

Hi, hellomrvan,

 

The next step may be to adjust CEC settings - this could possibly resolve your problem. Do you know if your Blu-Ray player has HDMI-CEC turned on? If so, it could be that we have to adjust the CEC settings on your control console. To do this -

 

1. Press 'SETUP' on your console.

2. Select "CEC Settings" from the menu.

3. Select 'Alternate On'

4. Press OK to enable the highlighted setting.

5. Press EXIT to close the menu.

 

Try this, and let me know if the issue still persists.

 

Warm Regards,

 

Sam F

psychodad
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Apr 16, 2017

Re: Lifestyle 650 issue after last Update

Hi,

 

this sound issue is a well known bug in the firmware and is repeately reported by many users in this forum for the last 4 months! Why in hell do the mods still give customers useless tips which are time consuming and dont help at all. It wont make your customers happier! Instead the mods should confront  the Bose developers with this absolute desaster. Not fixing this issue for such a long time is simply a shame. here a list of threads all describing the same issues:

 

https://community.bose.com/t5/Home-Theater/Lifestyle-650-HDR-Problems/td-p/163703/jump-to/first-unre...

https://community.bose.com/t5/Home-Theater/Bose-Lifestyle-650-and-TV-Screen-Green-Tinge/td-p/192131/...

https://community.bose.com/t5/Home-Theater/Lifestyle-600-mute-on-Startup/td-p/193103/jump-to/first-u...

https://community.bose.com/t5/Home-Theater/Issues-with-LS650/td-p/172903/jump-to/first-unread-messag...

https://community.bose.com/t5/Home-Theater/Lifestyle-650-Bug-No-sound-from-UHD-Player/td-p/178192/ju...

https://community.bose.com/t5/Home-Theater/Lousy-customer-service/td-p/180726/jump-to/first-unread-m...

 

 

Glasseyehugh
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Mar 12, 2019

Re: Lifestyle 650 issue after last Update

Hi Andy,

 

Thaks for the reply. Unfortunately the reset did not help. I also tried CEC settings posted by Sam F and that did not work either.

Hops there is a fix.

 

Thanks

Glasseyehugh

 

 

hellomrvan
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Jan 18, 2017

Re: Lifestyle 650 issue after last Update

Hi Sam,
All the tips you listed are tried, do a reset, shutdown the power or disconnect the hdmi cable,re-add the device, and change the CEC setting.But it lead to one result that is the problem exist ! But it never happened before the firmware updated.
It's a big problem which happens on a product in audio.
Moderator

Re: Lifestyle 650 issue after last Update

Hello! 

Thanks for reaching out to us. I'm sorry to hear that you are having issues with the system. 
Seeing that you have gone through our troubleshooting steps I would recommend that you contact our technical support team. 

You can find the contact details for your region's team by clicking Here, Select your country/region and scroll down to the "Contact Us" at the bottom of the page. 

I hope this helps 

Kind regards 
Liam G - Community Support