i have a 650 system. My puppy stepped on the remote, nothing is cracked and no visual damage. I have changed batteries but the display does not work. The remote still functions just no display. How do I turn it back on? I tried increasing the brightness button on the back of the remote with no change.
Welcome to the community, and thanks for reaching out to us. We're sorry to hear that your remote's display has stopped working. When you changed the batteries, did you try discharging it by leaving it for over a minute before reinserting the batteries? That might be worth a shot.
Is the backlight, or any part of the display, working, or is it acting as if the remote is turned off?
I look forward to hearing back from you,
Patrick A - Community Support
Excellent! Thanks for letting us know. If you click "Accept Solution", it'll help others with clumsy puppies find this post in future.