susan seglie
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Jun 1, 2020

Link AL8

Our Bose wireless audio link AL8 is not transmitting. The power light is not on but power cord is ok and plug in properly. Why

 

1 REPLY 1
Jeff_G
Moderator

Re: Link AL8

Hello Susan, 

 

Thanks for posting. Welcome to the Community! 😊

 

I'm sorry to hear you're having issues with your AL8 transmitter. I'd be happy to help.

 

I'd recommend trying the following in an attempt to troubleshoot the problem: 

 

- Reset the product

  1. Turn off the media center connected to the transmitter
  2. Disconnect the transmitter and receiver power supplies from the power outlets. Wait 30 seconds
  3. Reconnect the transmitter and receiver power supplies
  4. Retest the system

 

- Be sure the power outlet works. 

- Test with another outlet if possible.

 

You mentioned the power cord is okay, how were you able to determine this? 

 

I'll look forward to hearing from you. 

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