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Jet Lagg
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Jun 3, 2020

New 2020 Bose TV Speaker

I have just taken delivery of a new Bose TV Speaker for a three month evaluation with a view to replace my Bose Solo 5 TV Sound System.

 

The Solo 5 is very good and I particularly like the "dialogue" mode. I dislike the bulky remote control but have to use it to control the volume on my Bose. The TV remote only controls the sound coming from the TV.

 

The appeal of the new TV Speaker is that, according to your advertising, it should be a simple setup!

"Designed with simplicity in mind, the Bose TV Speaker uses a single connection to your TV via an optical audio cable (included) or an HDMI cable (sold separately), so you can go from unboxing to watching in no time. And with HDMI-CEC, you can use your current TV remote to control the volume of the speaker. It detects a signal from your TV when turned on and automatically turns on too."

I am wanting to use HDMI ARC because ARC is supposed to give a better sound experience (the Solo 5 does not have ARC capability) so following your (sparce) instruction manual I have connected my ARC HDMI cable to HDMI 3 (ARC) on my TV and connected the TV Speaker to the main supply.........and waited.........nothing.......no sound out of my new new Bose! Check connections, all OK!

 

Checked TV Settings and TV Speaker selected (only have options for TV Speaker or Optical) but Bose remote does not seem to do a lot!

Using the small Bose remote I have enabled auto-wake and heard the tone. Tried adjusting bass level but nothing changed (apart from flashing lights on Bose unit.) Tried the dialogue mode, no difference in sound, but unit light changed colour (no indication in manual as to what colour is for dialogue mode and which is default!

 

I have gone through all steps recommended by Bose, but to no avail.

 

So assuming that the Bose should be working as advertised I started to look at the Settings on my Samsung UE40MU6400 TV and this is where the issues get sorted! Instead of the Bose promise of "unboxing to watching in no time" I have spent two mornings on trying to understand the settings on the TV. First I had to change the sound output to Receiver (HDMI), then activate Anynet+ (HDMI-CEC) in External Device Manager. Then success, the Bose TV Speaker was working as advertised!

 

Sound output is excellent, dialogue mode is better than Bose Solo 5 and Bluetooth connections work well.

 

All in, I am pleased with the kit although a little disappointed that it does not have SoundTouch capabilities!

 

 

 

 

 

 
1 ACCEPTED SOLUTION

Accepted Solutions
Tegan_M
Moderator

Re: New 2020 Bose TV Speaker

Author Accepted Answer selected by Jet Lagg

Hello, 

 

Thanks for reaching out. 

 

We thoroughly appreciate you taking the time in providing us with your initial feedback of the new Bose TV Speaker. I'm sorry that you initially had some difficulties in setting this up are are disappointed that this is not a combined SoundTouch product. However, I'm very glad that you are thoroughly enjoying the audio output and Bluetooth connectivity. 

 

I can understand you had high expectations after using your Solo 5, so I do hope we have exceeded these!

 

If you have any further questions or comments we would love to know. 

 

Enjoy 😊

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6 REPLIES 6
Tegan_M
Moderator

Re: New 2020 Bose TV Speaker

Author Accepted Answer selected by Jet Lagg

Hello, 

 

Thanks for reaching out. 

 

We thoroughly appreciate you taking the time in providing us with your initial feedback of the new Bose TV Speaker. I'm sorry that you initially had some difficulties in setting this up are are disappointed that this is not a combined SoundTouch product. However, I'm very glad that you are thoroughly enjoying the audio output and Bluetooth connectivity. 

 

I can understand you had high expectations after using your Solo 5, so I do hope we have exceeded these!

 

If you have any further questions or comments we would love to know. 

 

Enjoy 😊

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

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jstock
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Jul 19, 2020

Re: New 2020 Bose TV Speaker

Hey there,

 

Considering purchasing the 2020 Bose TV Speaker.  Can someone let me know how long the power cord is?  Thanks-

Sam_F
Moderator

Re: New 2020 Bose TV Speaker

Hi @jstock,

 

The power cable that is supplied with the Bose TV speaker is 5ft (1.5m). I hope this helps - do you have any other questions regarding this system?

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Johmile
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Jul 21, 2020

Re: New 2020 Bose TV Speaker

Hi Jet Lagg,

                     I have bought the TV Speaker like yourself, and am having exactly the same problem with no sound coming from the speaker when connecting via the supplied optical cable supplied in the box.

The only sucess I've got so far is with Bluetooth connection via HDMI and my mobile phone. So the Speaker does work, it just doesn't like my Samsung TV. Just reading your solution, I don't understand.

Are you just using HDMI only and not optical? 

I'm feeling desperate,

John.

jstock
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Jul 19, 2020

Re: New 2020 Bose TV Speaker

Thanks for getting back to me.  That's what I figured.  I need a longer power cord so found the same 8ft cord on Amazon that a product specialist at Bose confirmed would work with the speaker.  I ordered the speaker, cable and the Bass Module to go with it so looking forward to it all arriving.

Jet Lagg
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Jun 3, 2020

Re: New 2020 Bose TV Speaker

Hi John

 

I used the Optical Cable with my Bose Solo 5 Soundbar but from varius forums had observed that the sound using ARC HDMI connections is superior. Needless to say there is no ARC connection with the Bose Solo 5, only Optical.

 

So bought an ARC compatible HDMI cable for my new Bose TV Speaker and connected it up. (Optical cable stayed in the box). From memory I seem to think that I was expecting to have plug and play, as that is what Bose advertising intimated! I played with the Bose settings and got nowhere and was contemplating sending the kit back to Bose!

 

I slept on it for 24 hours and decided to work on the Samsung TV Settings, and voila, everything worked as it should. Excellent sound controlled from the Samsung TV Smart remote.

 

Good luck.