I have just taken delivery of a new Bose TV Speaker for a three month evaluation with a view to replace my Bose Solo 5 TV Sound System.
The Solo 5 is very good and I particularly like the "dialogue" mode. I dislike the bulky remote control but have to use it to control the volume on my Bose. The TV remote only controls the sound coming from the TV.
The appeal of the new TV Speaker is that, according to your advertising, it should be a simple setup!
"Designed with simplicity in mind, the Bose TV Speaker uses a single connection to your TV via an optical audio cable (included) or an HDMI cable (sold separately), so you can go from unboxing to watching in no time. And with HDMI-CEC, you can use your current TV remote to control the volume of the speaker. It detects a signal from your TV when turned on and automatically turns on too."
I am wanting to use HDMI ARC because ARC is supposed to give a better sound experience (the Solo 5 does not have ARC capability) so following your (sparce) instruction manual I have connected my ARC HDMI cable to HDMI 3 (ARC) on my TV and connected the TV Speaker to the main supply.........and waited.........nothing.......no sound out of my new new Bose! Check connections, all OK!
Checked TV Settings and TV Speaker selected (only have options for TV Speaker or Optical) but Bose remote does not seem to do a lot!
Using the small Bose remote I have enabled auto-wake and heard the tone. Tried adjusting bass level but nothing changed (apart from flashing lights on Bose unit.) Tried the dialogue mode, no difference in sound, but unit light changed colour (no indication in manual as to what colour is for dialogue mode and which is default!
I have gone through all steps recommended by Bose, but to no avail.
So assuming that the Bose should be working as advertised I started to look at the Settings on my Samsung UE40MU6400 TV and this is where the issues get sorted! Instead of the Bose promise of "unboxing to watching in no time" I have spent two mornings on trying to understand the settings on the TV. First I had to change the sound output to Receiver (HDMI), then activate Anynet+ (HDMI-CEC) in External Device Manager. Then success, the Bose TV Speaker was working as advertised!
Sound output is excellent, dialogue mode is better than Bose Solo 5 and Bluetooth connections work well.
All in, I am pleased with the kit although a little disappointed that it does not have SoundTouch capabilities!