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Familyofsix
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Jul 8, 2020

New remote won’t sync with bose av35 control console.

my bose remote model 420129 doesnt control the volume on my bose av35 control console. We have tried the following steps, the end result is the same. The remote controls everything but the volume.

 

 please help... I hope we didn't buy the wrong remote...

 

To pair the remote control with the console, follow these steps:

1.on the console, press the power button to turn the system on

2.Hold the remote near the control console on the remote, press and hold ok, and at the same time press and hold mute on the console. hold both for five seconds. the power light on the console will blink when pairing is complete

3. Release the buttons

4. Press any remote button and verify that the power light on the control console blinks with each button press

1 ACCEPTED SOLUTION

Accepted Solutions
Jeff_G
Moderator

Re: New remote won’t sync with console

Author Accepted Answer selected by Familyofsix

This sounds like it's a remote for the Lifestyle 600 which would not be compatible with your AV35 system. 

 

Please call local support to book a return and to purchase the correct remote (noted below.) 

 

Remote - RC-X35L

Part Number 354079-0050

 

Thanks! 

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4 REPLIES 4
Jeff_G
Moderator

Re: New remote won’t sync with console

Hello Familyofsix, 

 

Thanks for posting. Welcome to the Community! 

 

I'm sorry to hear you're having issues pairing the remote to your system. 

 

Can you please confirm: 

 

- 10 digit model number

- Your country of residence

- Was the remote purchased from a reputable source? Where was it purchased? 

 

I'll look forward to your reply.

 

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Familyofsix
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Jul 8, 2020

Re: New remote won’t sync with console

Thank you for your response.

My country of residence is the USA , the remote was purchased from Bose website on Jul 2  and shipped from AZ.  

The model number is 3232A-420129

Jeff_G
Moderator

Re: New remote won’t sync with console

Author Accepted Answer selected by Familyofsix

This sounds like it's a remote for the Lifestyle 600 which would not be compatible with your AV35 system. 

 

Please call local support to book a return and to purchase the correct remote (noted below.) 

 

Remote - RC-X35L

Part Number 354079-0050

 

Thanks! 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

Familyofsix
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Jul 8, 2020

Re: New remote won’t sync with console

Thank I figured so.

 

have a good one.