Power is on. Reset twice. Plugged and unplugged headphones. No sound still. Bad sound in headphones. Faint music and static. Problem with headphone jack?
Thanks for posting. I am sorry to hear about that. Could I ask a few questions to assist?
Please come back and update us.
Tony G - Community Support
Thanks for the additional information. I would recommend, based on what you are saying to contact your local support team for service options on your radio. Here is a link you can use. Click on your country, scroll down until you see "Contact Us."