Nov 19, 2018
Thanks for posting on the Community!
Can you provide us the exact model of your speaker? It should be printed on the bottom or back of the speaker.
Tony A - Community Support
Feb 14, 2019
Thank you for reaching out and welcome to the community!
I would recommend trying a different Audio Input cable. This is the cable that connects from the console to the Bass Module.
If you need some assistance with locating a replacement cable, reach out to us HERE. Select your country of residence and scroll down to 'Contact Us'.
I hope this helps. Have a great day!
Jessie O - Community Support