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Veeveemary
Silent Starter
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Registered since

Nov 19, 2018

No sound from speakers

For some reason my Soundock is not emitting any sound. It is connected to wifi and connected to my phone yet no sound.
3 REPLIES 3
Community Manager

Re: No sound from speakers

Hi Veeveemary

 

Thanks for posting on the Community!

 

Can you provide us the exact model of your speaker?  It should be printed on the bottom or back of the speaker.

 

Warm Regards,

Tony A - Community Support

dominic.isabella@sbcglobal.net
Silent Starter
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Registered since

Feb 14, 2019

Re: No sound from speakers

I have a Bose lifestyle,5 small and the base module, AV28 media center, swapped out media center, still no sound
Moderator

Re: No sound from speakers

Hi Dominic.isabella, 

 

Thank you for reaching out and welcome to the community!

 

I would recommend trying a different Audio Input cable. This is the cable that connects from the console to the Bass Module. 

 

If you need some assistance with locating a replacement cable, reach out to us HERE. Select your country of residence and scroll down to 'Contact Us'.

 

I hope this helps. Have a great day!

 

Kindest,

 

Jessie O - Community Support