The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.

Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.

Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.

Bose Customer Service Team
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Registered since

Mar 24, 2020

Old 321 Sound System to connect to a new 2019 Samsung Smart TV.



I love Bose sound systems. However, I find out that my old 321 sound system is not compatible or I do not know how to connect it to my brand new Samsung 70In Smart TV. My old 321 has not HDMI connector/plug. I understand that there are some analog converters to connect my cables to an HDMI cable, which goes to my smart TV. Now, what do I need to make these two systems connected to continue an awesome sound experience from Bose? thank you.

Tripp Hazzard
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Registered since

Apr 12, 2020

Re: Old 321 Sound System to connect to a new 2019 Samsung Smart TV.

Connect the 321 Video Out to your TV Video In. Connect your TV Optical Audio Out to your 321 Optical Audio In. Once you have a good connection, go through these steps: