I'm sorry to hear that your system isn't functioning properly. Please give a call to your local service group so they can help. Once you select your country from THIS page, you should be able to find their phone number when you scroll down and click "Contact Us".
Aug 20, 2017
We've heard your concerns and certainly understand the frustration. Since there seems to be a variety of similar, but slightly different issues being reported (including different Cinemate systems) I'd like to provide some troubleshooting that will hopefully help. We certainly don't want anyone to feel like they have to settle for a "paperweight". If the below troubleshooting steps do not resolve your issue, we urge you to reach out to your local Bose Technical Support Team. Although service options may vary by region, we certainly have options available to help you reach a resolution.
I'll start with the original CineMate Digital Home Theater System (2005-2012)
Turn the product off
Unplug the power cord from the power outlet
Disconnect the Interface Module from the Acoustimass Module. Wait 30 seconds
Reconnect the Interface Module
Reconnect the power cord
Retest the system
Clear the programmed remote codes.
Be sure the remote is in its original state by clearing any programmed remote codes.
Press and hold the Setup button until all five source buttons light. This takes about three seconds
Press 981 on the remote numeric keypad. The five source buttons will blink as each key is pressed
The five source buttons will blink rapidly and turn off after the code is entered
Note: This clears all programmed codes. If you have codes that are working for one or more non-Bose products, be sure to write them down so you can select them at a later time.
Contact Bose Technical Support
Regional contact information can be found HERE. After selecting your region, navigate to the top-right corner of the page and select 'Support'. Then, scroll to the bottom of the page and select 'Contact Us'.
Next, the CineMate II & GS II Home Theater Systems (2009-2014)
Finally, the Cinemate 15 Home Theater System (2014-2016)
We hope this information is helpful!
Oct 21, 2017
Oct 23, 2017
That is great to hear! Feel free to reach out if you have any additional questions or experience any further difficulties!
To clarify here, after pressing and holding the power button for 10 seconds, the system is now working, is that correct?
Thanks for the follow-up!
Nov 18, 2017
Jul 23, 2017
Can you elaborate a little further as to what you're experiencing with your Cinemate 10 so we can assist? Please let us know.