I have a Bose 700 soundbar connected optically to a new Samsung UN58 smart TV. I want to program the TV remote to control sound on the soundbar. I have followed the instructions; however, what happens is that all buttons on the TV remote perform the last feature programmed. For example, if the last thing programmed was mute, the soundbar will mute or unmute with every button pushed on the TV remote. That is every button, not just the sound buttons. If I hit an arrow button, the sound mutes. I hit it the next button and the sound unmutes. How can I correct this?
Bose product name. 700 Soundbar
(1.0.7, 4.8.1, 1.7.0, etc.)
(4.1.1, 13.0.2, etc.)
What devices were you using that were affected and what version are they on
(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
What environment do you experience the issue in?
(noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took