I bought a remote for my cinemate 120 but doesn’t seem to work and there’s really not enough information about how to program it to your system. I’ve only seen videos on how to use it as a universal control. Maybe I bought the wrong one. Very frustrating when Bose doesn’t give that kind of information
Thanks for posting. Welcome to the Community!
Could you provide a photo of the remote?
Be aware that Cinemate systems use Infrared remote controls, so you do not need to program it to work with the system. It's a matter of placing the batteries and you're good to go.
For product support documentation, I would recommend checking out this page. There are also user manuals that can be downloaded with instructions for programming the remote to control other devices.
I hope this helps.
That appears to be a Solo 5 remote, not a Cinemate remote. While the remotes look similar and you may get basic functionality, you should be using a Cinemate remote (part number: 639414-1010)
The Solo remote is designed for a system that has no display so you will find some features missing from that remote e.g SYSTEM, which allows you to access the console's menu.