cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 
Tapiwanashe
Contributor
  • 0
  • 2
  • 1
Registered since

Dec 8, 2020

ST300 Flashing Not Responding

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

SoundTouch 300 Home Theatre 

Country

South Africa

Firmware Version

Not sure

App Version

Latest

What devices were you using that were affected and what version are they on

Samsung TV

Detailed description of the issue and steps to reproduce

The SoundBar is not responding to remote control prompts. Keeps flashing/blinking the WiFi light non-stop and does not respond to any commands. PLEASE HELP!

What environment do you experience the issue in?

Normal quiet

 

When did you start to experience the issue? Did it work correctly previously?

3 days ago after l for the first time connected my Samsung TV via Optical Cable. Previously l was using the Bluetooth option. 

Any troubleshooting steps you took

I have tried restoring my WiFi network but cannot complete as the soundbar is non-responsive. I have also tried switching it off for extended periods of time but it just comes back with flashing WiFi light. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Tapiwanashe
Contributor
  • 0
  • 2
  • 1
Registered since

Dec 8, 2020

Re: ST300 Flashing Not Responding

Author Accepted Answer selected by Tapiwanashe

Thanks Keith.

 

I followed your instructions regarding the different blinks and what they mean.


It worked. It’s working.

 

So happy, was skeptical at first but the community consultation works.

 

Thanks again.

View solution in original post

2 REPLIES 2
Keith_L
Community Manager

Re: ST300 Flashing Not Responding

Hi Tapiwanashe,

 

Thanks for posting and welcome to the Community!

 

When you say the Wi-Fi LED is constantly blinking, which of THESE statuses is the closest to what you see from your soundbar? As a blinking LED can tell us a few things, it would be really helpful to know what status this light is showing, as this will let us know what the next steps should be!

 

I look forward to hearing back from you!

 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Tapiwanashe
Contributor
  • 0
  • 2
  • 1
Registered since

Dec 8, 2020

Re: ST300 Flashing Not Responding

Author Accepted Answer selected by Tapiwanashe

Thanks Keith.

 

I followed your instructions regarding the different blinks and what they mean.


It worked. It’s working.

 

So happy, was skeptical at first but the community consultation works.

 

Thanks again.

View solution in original post