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Nov 30, 2018

Solo 5 Suddenly Stopped Working

So my brother was watching TV when suddenly he said the speaker stopped working. I tried to check and it has no power or no lights, remote was working and tried to unplug for more than 5 minutes then plug it back in but still not working. Any help?

Community Manager - Retired
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Mar 15, 2018

Re: Solo 5 Suddenly Stopped Working

Hi Fenix,


Thanks for writing in!  Sorry to hear about the power issues, but would be happy to help!


  • Have you been able to try using the speaker in a different outlet?
  • Is there a surge protector for the soundbar?  If so, can we bypass the surge protect and plug in direclty to the outlet?


If this doesn't seem to resolve the power issue, I'd recommend reaching out to your local support team to discuss service options for the soundbar.  Just click HERE and select your country and Contact Us at the bottom of the page.


Warm Regards,

Tony A - Community Support