Benh8
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Jan 19, 2017

Solo 5 cutting out on TV and PS4

Hi

We've had our Solo 5 working fine for a couple of months now, but today it started intermittently cutting out. It's inconsistent, but probably happens once every two minutes for a split second. 

 

It's done it while we have watched TV through Youview and while watching something through the PS4. I've checked the optical cables and they're both firmly in. Tried turning off and on again. 

 

Any suggestions?

 

Thanks

Ben

3 REPLIES 3
Ryan_M
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Dec 13, 2016

Re: Solo 5 cutting out on TV and PS4

Thank you for reaching out Ben. There are a couple of troubleshooting steps we can take. 

 

1. Let's reset the system by unplugging it for a full five minutes. 

2. Let's update the software HERE

3. Let's try streaming some music through Bluetooth on a phone/tablet to compare the results and see if it is happening with all sources. 

 

 

Gfalco52
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Sep 13, 2017

Re: Solo 5 cutting out on TV and PS4

Hi Ben,

Mine started doing the same thing after using it for two months.

The unit was returned to Bose for repair as they refused to replaced.

It worked for a week and started acting up again.

 

So what happened to your unit ?

 

thanks,

Gene

Michael_F
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Sep 25, 2014

Re: Solo 5 cutting out on TV and PS4

Hi Gfalco52,

 

We have responded to your post HERE.

 

Thank you